Shipping Policy

Last updated: September 2026

This policy explains how Nerelle Studio processes, ships and tracks orders. If anything here is unclear, email support@nerellestudio.com or call (509) 252-0625 and we will talk it through.

Where we ship

We ship to every destination that appears in the country selector at checkout. If your country is not listed at checkout, we are not able to ship there yet.

Order processing

Orders are processed within 1 to 3 business days of being placed. Business days are Monday to Friday and do not include public holidays. Orders placed on a weekend or holiday begin processing on the next business day.

During busy periods processing can take a little longer. If we expect a delay on your order, we will email you.

Delivery times

Once an order has been dispatched, delivery typically takes 8 to 12 business days.

Adding processing and delivery together, most orders arrive within roughly 9 to 15 business days of being placed.

These are estimates, not guarantees. Carriers, customs and weather are outside our control and can add time to any shipment.

Shipping costs

Shipping charges are calculated at checkout and shown in full before you pay. Any duties or import taxes charged by your country are the responsibility of the recipient.

Tracking

When your order ships, we email a shipping confirmation with a tracking number and a link to follow the parcel.

Tracking often takes a few days to show its first scan after a parcel is collected. A tracking number that has not updated yet does not mean the parcel is lost. Our Track Your Order page explains this in more detail.

Split shipments

If you order more than one item, the items may ship separately and arrive on different days. You will receive tracking for each shipment, and you are never charged extra when this happens.

Address accuracy

Please check your shipping address carefully before completing checkout. We ship to the address entered on the order.

If you spot a mistake, email support@nerellestudio.com straight away with your order number. We can usually correct an address before an order is dispatched, but not afterwards. Orders returned to us because of an incorrect or incomplete address can be reshipped once you cover the return postage, or refunded less the original shipping cost.

Delayed or lost parcels

If tracking has not updated for 10 business days, or your parcel has not arrived within 20 business days of dispatch, contact us with your order number and we will open an enquiry with the carrier. If a parcel is confirmed lost, we replace it or refund it in full.

Damaged in transit

If your order arrives damaged, email us within 7 days of delivery with your order number and photos of the item and the packaging. We will arrange a replacement or a refund, and we cover the cost.